JajanTracker Help & Support

Last updated: August 17, 2026

Thank you for using JajanTracker. We are committed to providing the best possible experience. If you have questions, run into issues, or wish to give feedback, you’re in the right place.

1. Frequently Asked Questions (FAQ)

• What is JajanTracker?
  JajanTracker is a personal finance and budgeting app that helps you monitor your spending and build better money habits.
• How do I add a spending activity?
  Start by creating a budget in the Wallet menu. Once set, you can begin logging your daily expenses via the Activity menu. When adding a spending activity, choose the appropriate category from the available options and enter the spending details. This helps you organize and monitor your spending habits.
• Is my data secure?
  Yes. We apply security measures and encryption practices to help protect your personal data. However, no online service can guarantee complete security, so please keep your account credentials safe.
• What is the Message feature?
  The Message feature allows you to receive communication from JajanTracker within the app. Customer Experience may use Direct messages to provide private guidance, assistance, or other relevant communication.
  Some Direct messages allow you to reply directly through the app. If replies are not enabled for a particular message, the message will be read-only.
  JajanTracker messaging is currently private between you and JajanTracker Customer Experience. It is not a public discussion feature and does not allow regular users to send Direct messages to one another.
• Can I start a Direct conversation with Customer Experience?
  No. Direct conversations are currently initiated by JajanTracker Customer Experience. You can reply when the Direct message has been configured to allow replies.
  If you need assistance and have not received a relevant Direct message, you can contact JajanTracker Customer Experience at:
  📧 jeremy.adrian@hendrickprasdito.com
• Can I delete a message that I have sent?
  No. Messages that have been sent cannot be modified or deleted by users. Messages are stored as part of JajanTracker's communication history to maintain a consistent record of the conversation.
• What happens to my messages if I delete my account?
  When you delete your account, your personal account information may be removed. Some communication history may remain as part of the JajanTracker service. If your identity is no longer available, your previous messages may no longer display your personal information.
• Who can see my profile information in Messages?
  Your name, profile photo (if provided), and relevant account role may be displayed within a private conversation to help identify its participants.
  For regular users, this information may be visible to JajanTracker Customer Experience personnel involved in the conversation. JajanTracker messaging does not currently expose your profile information to other regular users.

2. Technical Support

If you experience a bug or have technical difficulties, you can contact our support team at:
📧 jeremy.adrian@hendrickprasdito.com

To help us resolve your issue faster, please include:

• A detailed description of the issue.
• Screenshots or screen recordings (if applicable).
• Your device model and OS version (e.g., iPhone 14, iOS 17.3).

We aim to respond within 1–3 business days.

3. Suggestions & Feedback

Your ideas help shape our app. If you have a feature request or feedback, send it to:
📧 jeremy.adrian@hendrickprasdito.com

4. Accessibility Commitment

We believe everyone should be able to use JajanTracker regardless of ability. If you use assistive technologies (such as screen readers, voice navigation, or switch devices) and encounter any accessibility barriers, please let us know so we can make improvements. Reach out at:
📧 jeremy.adrian@hendrickprasdito.com